Hello! Dear player, if you were asked to provide additional information by our support team, it’s important to cooperate and help them, so the situation will be resolved faster. After you’ll provide required information, please, give them some time to help you, hope everything will go well 🙏

Our support team will be able to help you with that. 🥰 Just click Casino at the top of the page, then open the section with our support team.

We understand your concerns. We are sorry for any inconvenience. Transactions may take a while, but the money always gets through. As you have contacted our support team, they are working to resolve your situation. We won't leave you without help.

Good afternoon! Our support team will be able to help you with that. 🥰 Just click Casino at the top of the page, then open the section with our support team.

I understand your emotions, it’s really frustrating when you can’t manage to win. I’m very sorry that you are having a hard time right now. But please remember: all the games on the platform are based on chance, and a lot depends on your luck. I always advise people to take a break or distract themselves ( books or walking outside helps a lot). Hope everything will be fine. We’re always on your side.

Dear player, how can I help you?

Ne vous inquiétez pas. Votre situation est déjà en cours de traitement et elle sera résolue prochainement. Veuillez patienter et ne partagez aucune information personnelle avec d’autres personnes pour votre propre sécurité 🙏

Such situations are extremely rare, but unfortunately, it’s impossible to avoid them 100%. It’s important to wait for the specialists’ resolution.

Buenos días, el reembolso (cashback) se acredita en la cuenta principal, siempre que el jugador realice apuestas en la categoría “Casino” – “Slots” por un monto desde 1300 dólares por semana. El porcentaje de cashback y las condiciones para recibirlo se pueden encontrar en la sección “Reglas”, subsección “Cashback de hasta el 30% en el casino”.

Dear player, I’m sorry about your experience. I understand how unpleasant this can be. But if you’ve already contacted support and a ticket has been created, then it’s definitely being worked on. Sometimes, especially during high workloads or when the payment system needs clarifications, the process can take a bit longer. I know it’s hard to wait, but the specialists will definitely resolve your issue in the end 🙏

Dear player, the funds in your Casino bonus wallet function as cashback. If you lose at least $65 the previous day, we will transfer 1% of the amount held in your Casino bonus wallet to your real balance the following day.

Dear player, if my colleagues have asked you to wait, please, try to understand the situation and wait a little bit more 😊 You also can always contact our support team for help, they will be the best ones to assist you further. Just click Casino at the top of the page, then open the section with our support team. Thank you for your patience 🙏

Good morning! Please, reach out to our support team, they will be able to help you with that. 🥰 Just click Casino at the top of the page, then open the section with our support team.